Your privacy matters to us. This policy explains exactly what personal data ryu4d collects, how we use and protect it, who we share it with, and the rights available to you as a player. We are committed to handling your information with the highest standards of care and transparency.
Our Commitment: ryu4d respects your right to privacy. We collect only the personal data that is genuinely necessary to operate the Platform safely, securely, and in compliance with applicable obligations. We do not sell your personal information to third parties for marketing purposes.
This Privacy Policy applies to all personal data processed by ryu4d (referred to in this document as "we", "us", or "the Company") in connection with the ryu4d Platform accessible at https://ryu4d.bio, including all pages, services, and product verticals offered through that domain.
This policy applies to all registered Users as well as to visitors who browse the Platform without creating an account. It covers personal data collected through the website, through our customer support channels (live chat, email, WhatsApp), through payment processing flows, and through automated technologies such as cookies and server logs.
By accessing or using the Platform, or by registering an account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal data as described herein. If you do not agree to this policy, you must discontinue use of the Platform immediately.
This Privacy Policy should be read alongside, and forms part of, our Terms & Conditions. In the event of a conflict between the two documents regarding the handling of personal data, this Privacy Policy will prevail.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
ryu4d collects the following categories of Personal Data, depending on how you interact with the Platform:
| Category | Specific Data Points | Collected When |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID (KTP, passport, SIM) | Account registration & KYC verification |
| Contact Data | Email address, mobile telephone number, residential address (city, province, postal code) | Account registration & profile updates |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), deposit and withdrawal history, account balance records | Deposits, withdrawals & KYC |
| Gaming & Betting Data | Wager history, game session logs, win/loss records, bonus usage, responsible gaming limit settings | Platform use |
| Technical Data | IP address, browser type and version, operating system, device type, screen resolution, time zone, session duration, page views, click-path data | Automatic — all visits |
| Communications Data | Live chat transcripts, email correspondence, WhatsApp message logs, support ticket records | Customer support interactions |
| Marketing Preferences | Promotional opt-in/opt-out status, preferred communication channels, language preference | Account settings & preference centre |
We do not intentionally collect sensitive categories of Personal Data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data unless specifically required to fulfil a legal obligation (for example, processing a self-exclusion request that references a medical diagnosis). Where such data is voluntarily provided by you in a support context, it is treated with the highest level of confidentiality and used solely for the purpose for which it was shared.
The Company collects Personal Data through several distinct channels:
The Company processes your Personal Data only where it has a valid legal basis for doing so. The purposes of our processing activities and their corresponding legal bases are as follows:
| Purpose | Legal Basis |
|---|---|
| Account creation and management | Performance of a contract (our Terms & Conditions) |
| Processing deposits and withdrawals in IDR | Performance of a contract; legal obligation (AML/CFT compliance) |
| KYC identity verification before withdrawal | Legal obligation; legitimate interests (fraud prevention) |
| Fraud detection, security monitoring, and chargeback management | Legitimate interests; legal obligation |
| Customer support delivery | Performance of a contract; legitimate interests |
| Responsible gaming tools (deposit limits, self-exclusion) | Legal obligation; vital interests of the data subject |
| Sending promotional communications and bonus offers | Consent (opt-in); legitimate interests where prior relationship exists |
| Platform analytics and UX improvement | Legitimate interests |
| Compliance with regulatory requests and legal proceedings | Legal obligation; legitimate interests |
Withdrawal of Consent: Where processing is based on your consent — primarily for marketing communications — you may withdraw that consent at any time by updating your preferences in the Account settings or by contacting the support team. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
ryu4d does not sell, rent, or trade your Personal Data to unaffiliated third parties for their own marketing purposes. We share Personal Data only in the circumstances described below, and only to the extent necessary for the specified purpose:
All Third-Party Processors that handle your Personal Data on behalf of ryu4d are required to enter into a data processing agreement that obligates them to: process data only on our documented instructions; implement appropriate technical and organisational security measures; and not engage sub-processors without prior written approval from the Company.
We retain Personal Data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law and our licensing obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | AML/CFT legal obligation |
| Financial Transaction Records | Duration of account + 7 years post-closure | Financial record-keeping obligation |
| KYC Documents | Duration of account + 5 years post-closure | Legal obligation; fraud prevention |
| Gaming & Betting History | Duration of account + 3 years post-closure | Dispute resolution; regulatory audit |
| Support Communications | 3 years from last interaction | Legitimate interests; legal claims |
| Technical / Server Log Data | 13 months from collection | Legitimate interests; security monitoring |
| Marketing Preferences | Until consent withdrawn + 1 year | Consent; legitimate interests |
| Self-Exclusion Records | Indefinite (lifetime ban) or duration specified | Legal obligation; vital interests |
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in such a manner that it can no longer be attributed to an identifiable individual. Anonymised, aggregated data (from which no individual can be identified) may be retained indefinitely for statistical and analytical purposes.
Encryption & Infrastructure: All data transmitted between your device and the Platform is protected by TLS 1.2 / TLS 1.3 encryption (SSL). Sensitive data at rest — including financial records and KYC documents — is encrypted using industry-standard AES-256 encryption.
ryu4d implements a layered security framework that includes the following controls:
While the Company employs robust security measures, no system is completely immune to risk. You are responsible for maintaining the security of your own Account credentials, including your password and any two-factor authentication codes. If you suspect that your Account has been compromised, contact the support team immediately.
The Platform uses cookies and similar tracking technologies to support functionality, improve user experience, and gather analytical data. The following categories of cookies are in use:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session management, authentication, security tokens, load balancing. Cannot be disabled without breaking core functionality. | Session / up to 1 year |
| Functional | Remembering your language preference, display settings, and responsible gaming limit configurations. | Up to 1 year |
| Analytics | Collecting aggregated, anonymised data on page views, session duration, traffic sources, and feature usage to inform Platform improvements. | Up to 2 years |
| Marketing / Retargeting | Used only with your prior consent to deliver relevant promotional messaging. These cookies link activity to advertising identifiers. | Up to 90 days |
You may manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies will impair your ability to log in and use core Platform features. Disabling analytics and marketing cookies will not affect your ability to play.
The Platform does not respond to browser "Do Not Track" (DNT) signals at this time, as there is no universally accepted standard for how such signals should be interpreted by online services.
As a User of the Platform, you have the following rights in relation to your Personal Data. These rights may be subject to certain conditions and limitations under applicable law:
You have the right to request a copy of all Personal Data the Company holds about you, along with information about how it is being processed. We will respond to verified access requests within 30 days.
If any Personal Data we hold about you is inaccurate or incomplete, you have the right to request its correction. You may update most profile details directly from your Account settings at any time.
You may request deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, subject to overriding legal retention obligations (such as AML record-keeping requirements).
You may request that we restrict the processing of your Personal Data in certain circumstances — for example, while the accuracy of data you have contested is being verified.
Where processing is based on your consent or on the performance of a contract, you have the right to receive your Personal Data in a structured, commonly used, machine-readable format for transfer to another controller.
You have the right to object to processing based on our legitimate interests — including direct marketing. Upon receipt of a valid objection to marketing, we will cease processing your data for that purpose immediately.
How to Exercise Your Rights: To submit a data rights request, contact our support team at [email protected] (plain text — not a clickable link) with the subject line "Data Rights Request". We may ask you to verify your identity before processing the request. We will acknowledge your request within five (5) business days and aim to fulfil it within thirty (30) calendar days, or inform you of any extension and the reason for it.
21+ Platform: The ryu4d Platform is strictly intended for adults aged 21 and above. We do not knowingly collect or process Personal Data relating to individuals under the age of 21. If you are under 21, you must not register an Account or use the Platform.
If the Company becomes aware that it has inadvertently collected Personal Data from a person under the age of 21, it will take immediate steps to delete that data and permanently close the associated Account. If you are a parent or guardian and believe that a minor under your care has registered on the Platform, please contact our support team immediately at [email protected].
As part of our KYC verification process, all Users are required to confirm their date of birth and submit age-verifying documentation before withdrawal privileges are granted. This process serves as a further safeguard against underage access.
The Platform may, on occasion, reference or display the names and logos of third-party game studios, payment providers, and sports leagues (such as Pragmatic Play, Evolution Gaming, BRI Liga 1, EPL, or Champions League) in a purely informational context. The Platform does not contain hyperlinks to external third-party websites, and no outbound links to third-party domains are present.
If you independently navigate to an external website in connection with any payment method (for example, your BCA or OVO app), that site is governed by its own privacy policy and the Company accepts no responsibility for its data practices. You should review the privacy policies of any third-party service you access independently.
ryu4d is operated by an internationally licensed company. As a result, your Personal Data may be stored on or accessed from servers located outside Indonesia, including in jurisdictions where data protection laws may differ from those applicable in Indonesia.
Where Personal Data is transferred to a country that does not provide a level of data protection equivalent to applicable Indonesian standards, the Company ensures that appropriate safeguards are in place, including:
By using the Platform, you acknowledge and consent to the transfer of your Personal Data to servers located outside Indonesia, subject to the safeguards described above.
The Company reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform functionality. When material changes are made, we will notify registered Users by email to the address on file and by publishing a prominent notice on the Platform at least seven (7) calendar days before the updated policy takes effect.
The "Last updated" date displayed at the top of this page reflects the date of the most recent revision. Your continued use of the Platform following the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised policy, you must cease using the Platform and close your Account before the effective date.
We recommend reviewing this Privacy Policy each time you log in to your Account. For questions about any change, contact the support team using the details in Clause 15 below.
If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your Personal Data by ryu4d, please reach out to our dedicated privacy support team through the following channels:
We aim to acknowledge all privacy-related enquiries within five (5) business days and to provide a substantive response within thirty (30) calendar days. For data rights requests specifically (as described in Clause 10), we will ask you to verify your identity before we process the request.
The Company's full registered corporate details are available upon written request submitted via the contact channels listed above.
Our Privacy Commitments
Beyond legal compliance, ryu4d has made operational commitments to data privacy that go above baseline requirements — because we believe trust is the foundation of a great gaming platform.
Every byte of data exchanged between your browser and the Platform travels over TLS 1.3-encrypted connections. Sensitive data at rest — including KYC documents and financial records — is encrypted with AES-256.
ryu4d never sells, rents, or brokers your personal information to third-party advertisers or data brokers. Your data is used solely to operate your account, process transactions, and improve the Platform experience.
We practice data minimisation — collecting only what is genuinely necessary for each processing purpose. We do not speculatively collect data "in case it might be useful later". If we don't need it, we don't ask for it.
We do not hold your data indefinitely. Clear retention schedules — detailed in Clause 7 — govern how long each category of data is kept, with secure deletion or anonymisation applied automatically upon expiry.
Your rights to access, correct, delete, and port your data are supported by a dedicated privacy team. We treat every data rights request seriously and respond within legally mandated timeframes — not just nominal acknowledgements.
Our support agents — available around the clock via live chat and WhatsApp — are fluent in Indonesian and can assist players from Jakarta, Surabaya, Bali, Bandung, Medan, and across the archipelago with any privacy concern.
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